Asia Pacific Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at (323) 277-5951 or email us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at (323) 277-5951 or email us at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will charge US$10.00 per carton, for any return package without authorization.
Some notable points
- All of the prices are based on "FOB Los Angeles"
- Ship daily by UPS or other couriers if requested by customer.
- Term C.O.D. Money order, Casher's check or Major credit Card.
- Minimum order is US$150.00.
- Free Shipping on orders over US$250.00.
- We will charge US$10.00 per carton, for any return package without authorization.
- Service charge US$20.00 for any returned check.
- For California and Florida's vendor, the copy of current annual resale certificate is necessary.
- Please call or send e-mail to check the current wholesale price.
- All returns need authorization and APTC is not responsible for the cost of freight.